Frequently Asked Questions

How can I design my own log cabin?

All Time in the Garden log cabins can be adapted to suit your requirements. Simply select the log cabin closest to what you are looking for and follow the link on the product page to open the building on our 3D Configurator. You will then be able to adjust the dimensions, wall thickness, roof type, windows & doors, treatments and add insulation if this I required. Alternatively, start your own design from scratch at www.timeinthegarden.woodpro-configurator.com.

How can I make my log cabin suitable for year-round use?

Our log cabins make perfect year-round rooms and are a great solution for that little extra space, whether it is for a garden office, home gym, teenage hangout, art studio or anything else you can think of. For best results, we recommend upgrading to 44mm walls and insulating the roof and floor.

Do I need planning permission for my log cabin?

In some situations, planning permission may be required. We would always advise you to check with your local authority before placing your order. Please note it is always your full responsibility to ensure all relevant permissions have been obtained before you install your building.

What happens when I place my order with Time in the Garden?

Once you place your order with us, you will receive an order acknowledgment together with a copy of your building design. At this point, we will ask you to check the building details and let us know within 7 days if any modifications are required. Please note, unless we are advised otherwise, your building will be manufactured as per this design and cannot be altered beyond this point.

Within the next few weeks you will be advised of an approximate delivery week for your log cabin. Please note, this is only an estimate until a final delivery date is confirmed, typically up to seven days prior to delivery.

How long will my log cabin take to arrive?

Time in the Garden log cabins currently have an estimated lead time of 12 - 13 weeks. Whilst we always aim to meet this lead time, it is only given as an indication until a delivery date is confirmed.

How will my log cabin be delivered?

Your delivery date will be confirmed up to 7 days prior to delivery of your log cabin, and you will be advised whether to expect your delivery in the morning or the afternoon on that day.

Time in the Garden log cabins arrive flat packed, on pallets, protected by plastic packaging. Your log cabin will be delivered by articulated lorry. Delivery lorries are equipped with Moffat Mounty / Kooi forklift trucks. Your building will be delivered and off-loaded roadside or on your driveway if possible, and we would always recommend that you are present when delivery takes place.

It is your responsibility to ensure that the delivery site is accessible for the delivery lorry. If you have any concerns in this respect, please contact us before placing your order. The delivery driver has the ultimate decision regarding the offloading site and whether it is practical to make the delivery. Please note, in the unlikely event delivery is not possible to the requested site, your log cabin will be offloaded as close by as is possible and will be your responsibility to move.

How easy are Time in the Garden log cabins to install?

Our log cabins make perfect DIY projects. All materials and fixings are supplied within the pack together with comprehensive instructions. Provided you have selected to have your doors and windows cut in, all pieces will be pre-cut and designed to simply slot together using the traditional method of interlocking logs.

How do I look after my log cabin?

Time in the Garden cabins are manufactured from slow-grown spruce wood. Wood is a natural product, with imperfections giving it character. It is normal for wood to expand and contract with changes in temperature and the moisture content of the air. Over time, this movement can cause cracks and gapping to appear. This is normal and does not affect the strength of your cabin.

With regular maintenance and treatment these affects will be lessened and your cabin will be in great condition for many years to come. We offer a range of factory treatment options to give your building the best start. More information on these can be found here. Alternatively, your building can be delivered untreated if you intend to treat or paint it straight away. We recommend using a moisture regulating stain or paint for best results.

Should you opt to have your log cabin pressure treated, this will prevent rot but will not inhibit weathering. Your building will require a protective treatment or paint to be applied once it has been installed.

What do I do if there is a problem with my log cabin?

In the unlikely event you experience any problem with your Time in the Garden log cabin, please contact us and we will endeavour to resolve it for you.

Please find below some common concerns in respect of log cabins for your information.

Movement – Wooden buildings expand and contract with changes in air temperature and humidity levels. To do this properly, the wood needs a little room to move. Common problems are caused by nails and screws secured into the walls, windows or doors preventing the natural movement of the wood.

Pooling – Our flat roof cabins only have a very slight slope. During and after long or heavy periods of rain, water may pool on the roof. This does not affect the integrity of the roof.

Electrics – If you want to use your log cabin year-round, you will most probably want to install electrics for heating, lighting, and power. We always recommend using an electrician who has experience with working on log cabins to ensure electrics are installed in such a way to allow for the natural movement of the wood.

What is the guarantee on my Log Cabin?

Time in the Garden log cabins carry a 5-year guarantee on any manufacturing and / or construction faults.

Are Time in the Garden log cabins sustainable?

Sustainability is key for us. For every tree felled in the production of our log cabins, another is planted. All our wood suppliers are PEFC and FSC certified, and our wood waste is kept to an absolute minimum, with any residual wood used for other purposes.